Kill bad habits [2]: analyse our wrongdoings, learn, teach, activate

Please read “Kill bad habits” before starting to read this post.

Excerpt from the post “Kill bad habits”:
[2] Ignoring “It takes months to get a customer.
Seconds to lose one” while expressing strong
disagreement with a customer.

Lack of self-control, excessive ego demonstration, poor listening: all this leads to incoherent attitudes that a customer is not willing to decrypt as they transmit bizarre messages as bizarre as the picture below:

Customers are not willing to invest energy and time to understand why a supplier is mishandling, ignoring or neglecting them.

Interestingly enough, we are perfectly able to analyze when, why and how a customer left us and switched to competition. Or when, why and how quality staff left without really saying why. Or when, why and how investments failed to meet expected returns.

But we rarely go the crucial next steps, which are: do the unpassionate analysis, black on white, learn the lessons, teach others and activate the changes in our attitudes.

Interested in taking these “crucial next steps” to improve your efficiency of generating expected results? ◊Click here◊.

© Nick Paulus, 2008

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